For your Kayak, paddle board or bike hire booking with Taupo Kayaking Adventures or Taupo Outdoor Adventures.

Covid-19 Cancellation

Domestic / New Zealand Clients

If you are unable to travel to Taupo from another location within New Zealand due to Covid-19 restrictions set by our NZ Government (i.e the location you are traveling from is in lockdown or Taupo is in lockdown) – we will provide a full refund less payment & online payment booking fees (Rezdy, Paypal, or Credit Card) of 6.35%, or we could hold your booking for another date.

We may request a medical certificate if your cancelation request is related to enforced isolation due to Covid-19 or for Covid-19 testing.

International Clients (Not in New Zealand – still overseas)

If you are unable to travel to New Zealand due to Covid-19 restrictions set by NZ or international Government’s – we will provide a full refund less payment & online payment booking fees (Rezdy, Paypal, or Credit Card) of 6.35%, or we could hold your booking for another date.

We may request proof of restricted ability to travel if your cancelation request is related to enforced isolation due Covid-19 or for Covid-19 testing.

Standard Cancellation

(a) If a customer chooses to cancel:

  • Up to 48 hours before departure time – rebooking at no extra cost , or refund less 35% booking fee
  • Within 24 – 48 hours before departure time – rebooking at no extra cost, or refund less 50%
  • Within 24 hours of departure or after departure time – no refund.

(b) Cancellation by TKA Staff:

Taupo Kayaking Adventures reserves the right to cancel or amend any equipment hire reservation. If the staff member feels the conditions are unsafe to go kayaking or paddleboarding in (water & weather eg high winds, waves). But we DO hire out kayaks in the rain.

If we cancel equipment hire due to such circumstances, you will have the following options:

  • Full refund less payment & online payment booking fees (Rezdy, Paypal or Credit Card) of 6.35%.
  • Transfer to another day.
  • Transfer to a bike hire option dependent on the availability of equipment etc.

(c) You will receive no refund:

  • If you do not turn up or if you miss the hire reservation hire time (e.g sleeping late, unexpected illness or injury, vehicle breakdowns, etc). We consider this a no show – and the equipment may be hired out to other people.
  • If we have to cancel the booking due to client’s ill health, or alcohol or drug intoxication making it unsafe to kayak.

Note: All cancellations must be either phoned or emailed through. Not by messenger or facebook, prior to hiring time.